Refund policy

At Heal Gummies UK, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order if:

  • The item is unopened and unused
  • The product is in its original packaging
  • The item is damaged, defective, or incorrect upon arrival

Certain products, including opened consumable supplements or gummies, may not be eligible for return due to hygiene and safety reasons.

2. Non-Returnable Items

We cannot accept returns for:

  • Opened or used gummy supplements
  • Perishable goods
  • Gift cards
  • Clearance or final-sale items
  • Products damaged through misuse

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We may offer:

  • A replacement
  • Store credit
  • A full or partial refund

4. Return Process

To request a return:

  1. Contact our support team at contact@healgummies.uk
  2. Wait for return approval and instructions
  3. Ship the item back using a tracked delivery service

Customers may be responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be returned to the original payment method
  • Shipping fees are generally non-refundable unless the issue was caused by us

6. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrectly supplied

7. Contact Us

For delivery, returns, or refund assistance, please contact:

Heal Gummies UK LTD
Email: contact@healgummies.uk
Location: London